THE RESEARCH OF POPULATION SATISFACTION WITH THE WORK OF POST OFFICES IN ORYOL

Abstract

In the article the opinions of respondents about the activity of post offices in Oryol are collected and analyzed. The basic estimation methods of services quality of the Mail of Russia were the methods of survey and questioning. The result of the research was revealing of various lacks in the work of the branches of the Mail of Russia, and working out of actions to improve the service quality and to increase the comfort and services variety. Probable strategy is suggested which presupposes that the basic attention should be concentrated on the improvements of the quality of employees training. It is necessary to pay special attention to attentive and polite servicing and care with the delivered post cargoes in the work of branches of the Mail of Russia.