HELP DESK AS A PERSPECTIVE COMPONENT OF IT-TRATEGY OF THE ORGANIZATION

Abstract

Under conditions of information technologies development and their active introduction in the organizations activity there is inevitably a requirement for technological support and rendering of professional consulting help concerning the work of this or that software. It is very important to liquidate the problems in IT infrastructure - failures, problems with the equipment, and etc. - as quickly as possible. To solve this problem special division is created in the organization which contacts with employees and co-ordinates problems solution with IT department. This division can be called the Center of Users Servicing (Service Desk) or the User Support Center (Help Desk). Help Desk system is information system of technical support, solution of users’ computers problems, hardware and software.